ASA Automotive uses the help desk tool Salesforce ServiceCloud. It allows customers to log their own support calls as well as see the status of existing calls, both open and closed. In addition, a knowledge base which will allow very easy searching of commonly asked questions.
You will need to complete the registration form to gain access to ServiceCloud. The website is available 24/7 and you can see the status of your request as they are being resolved by the support reps. You will be setup to receive notifications when your request is submitted, as it changes status and when it is closed. You can modify your profile to change what type of notifications you want to receive at any time.
12/24 Limited coverage – and only till Noon in your local time zone
12/26 Closed – no Saturday Support
12/31 Regular staff
1/2 Closed – no Saturday Support
ASA Product Support
ASA's support staff is comprised of highly trained analysts with an average tenure of 10 years. Most importantly, our installation consultants know your business, many having worked in the tire industry themselves. Our analysts have
a variety of backgrounds, including controllers, and extensive support experience. With a low turnover of personnel you are ensured of working with people possessing an intimate knowledge of the software and hardware that ASA
provides, and how it may best be utilized in your business.
TireMaster Enterprise (formerly TreadX), TirePro and TireMax
Hours of Operation
8:00 A.M. to 8:00 P.M. Eastern Standard Time