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Pinnacle Seminar

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ASA Tire Systems Networking Services

Pinnacle Performance Seminar

Testimonial

Wayne Croswell, president of ASA Tire Systems, says, “ASA International engaged Steve Ferrante to conduct sales consultant training for two of its companies. Specifically, ASA Tire Systems has been working with Steve for two years and we have seen the positive impact he has provided to our business. He has provided sales assessment and sales training to all of the ASA Tire sales staff. His excellent insight and extensive background have elevated the selling and customer service skills of our sales staff. Steve relates sales techniques and concepts to real life experiences which makes the training come to life. His training sessions are high energy and loaded with practical information that can be put to use immediately. I highly recommend Steve to train any of your sales and customer service consultants. You will be completely satisfied with the results. We continue to utilize Steve in our business for sales training and consulting. I hope you can take advantage of the Pinnacle Performance Training Series when it comes to your area. You will want to send everyone from Store Managers to counter sales consultants for these awesome seminars. Don't miss out!”

What's holding your sales/customer service effort back from producing greater results for your tire business?

In today's challenging tire market, savvy business owners recognize they need to make every customer call count. Unfortunately, many tire sales and customer service people experience significant challenges with customer relations and selling skills. Consequently, a poor customer experience and lost sales opportunities cost the businesses they represent substantial revenue and profits.

About this seminar: In this engaging full-day training workshop, hosted by Sale Away LLC. , CEO, Steve Ferrante, you will explore common challenges obstructing the performance potential of most of your tire sales/customer service people and be provided proven strategies and techniques to help sales/customer service people better manage customer interactions and produce greater results!

Who should attend? Anyone who regularly interacts with customers. Store management, novice salespeople who require basic sales training, and experienced retail salespeople in need of revitalization and new sales skills for performance improvement.

Objectives: This seminar is developed specifically for retail sales/customer service and the tire industry. Presented in a format that is educational, inspirational, and entertaining, attendees will learn:

  • Best practice customer service methodology to gain customer confidence, loyalty and referrals.
  • What customers really want and what to do to win and retain their business
  • Effective interaction skills to build rapport and trust and positively engage the customer.
  • How to handle telephone inquiries and secure a higher number of service appointments.
  • How to create value and avoid losing sales on price.
  • Communication skills to adapt to a wide variety of customer types.
  • How to up sell services without being “salesy” or pushy.
  • How to effectively handle objections, customer complaints, and more!

About the Presenter: Steve Ferrante
Steve Ferrante An avid auto enthusiast, Steve literally grew up in the auto service business. His dad was a mechanic by trade and, along with Steve's uncle, they owned and operated their own auto service business starting in the early 70's. Steve has years of practical auto service experience with many a summer day and Saturday's in the family business helping out with operations and working on customer cars.

Today, Steve Ferrante is the CEO and Trainer of Champions of Sale Away LLC. A true student of the profession, Steve has over 20 years of successful sales, sales management, and sales training experience. Through Steve's high-performance sales and professional development training, growth-driven organizations learn how to produce greater results and take their sales to the next level, and beyond. To learn more about Sale Away services and solutions visit www.saleawayllc.com. Steve can be reached directly at 603-870-9540 or via email steve@saleawayllc.com.