Employment Opportunities at ASA Tire Systems

Software Support Analyst, Merrimack, NH

Summary: : Lead the implementation of ASA software applications. Provide support to client on ASA Software Applications.  

PRIMARY RESPONSIBILITIES

• Conduct Business Application Implementation Projects both onsite and virtually.
• Answer client questions in person, via phone and electronically on ASA Software Applications.
• Troubleshoot software problems.
• Determine source of computer problems (hardware, software, user access, etc.).
• Advise client on appropriate action.
• Serve as liaison between client and development to resolve software issues.
• Document resolutions for knowledge base.
• Perform 1st and 2nd QC testing as assigned.
• Other duties as assigned.

  ADDITIONAL RESPONSIBILITIES

• Perform software installations and upgrades
• Provide software orientation to new company staff.

  KNOWLEDGE AND SKILL REQUIREMENTS

• Advanced knowledge of ASA Software Applications.
• Ability to learn and support new software applications.
• Project Management experience.
• Excellent interpersonal skills.
• Ability to communicate effectively across all departments.
• Bachelor’s degree or equivalent
• Three to five years’ experience in a software support environment.
• Accounting proficiency a plus.

  WORKING CONDITIONS

• Working conditions are normal for an office environment.
• Ability to travel up to 50% of time.
• Onsite conditions will vary.

Contact: 

Scott Hopkins, ASA Tire Systems, 25 Manchester Street, Suite 100, Merrimack, NH  03054,
Email:  shopkins@asatire.com