ASA Automotive Systems Inc | Software for Tire Dealers and Auto Repair Shops
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About ASA Tire Systems

Employment Opportunities at ASA Tire Systems


Software Support Specialist, Meridian, Idaho

 

Summary: The Software Support Specialist will respond to customer inquiries and requests for assistance with the TireMaster software and additional third party software products sold and/or supported by the TireMaster support group online or over the telephone.  They must provide expertise, advice, and advance knowledge, including in-depth problem solving to customers to help diagnose and resolve their software inquiries.


Major Responsibilities:

  • Respond to requests for software assistance in person, via phone, electronically
  • Diagnose and resolve software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard call center procedures
  • Log all customer interactions
  • Identify and escalate situations requiring urgent attention
  • Stay current with system information, changes, and updates

Qualifications/Skills/Knowledge Required

  • Basic understanding of point-of-sale software programs
  • Knowledge of call tracking applications
  • Knowledge and experience of customer service practices
  • Exceptional social and customer-focused skills
  • Proven group and one-on-one presentation, communication, and organization skills
  • Ability to work independently as well as with teams both internal and external

Education and Experience (Minimum Requirements)

  • Prefer Bachelor’s degree  in Business Management or Accounting
  • Minimum 3 years of customer service experience
  • Experience with point-of-sale-accounting and/or accounting-based software
  • Call center experience a plus

Salary

Commensurate with experience and education.

 

Contact: 

MaryAnn Bishop, ASA Automotive Systems, 25 Manchester Street, Suite 100, Merrimack, NH  03054, Email:   ResumeID@asatire.com.